$8M+ INFLUENCED in customer spend
MCP SERVERS + OPENAPI tools called at conversation time
RAG KNOWLEDGE BASES real-time agent lookups
DETERMINISTIC + LLM FLOWS matched to risk
LAMBDA ORCHESTRATION Salesforce + ServiceNow
HUMAN-IN-THE-LOOP approvals for external actions
I/O PSYCHOLOGIST M.S., 4.0 GPA
FedRAMP, CJIS, FERPA compliance-bound builds
U.S. ARMY VETERAN cryptologic linguist
40-50% BETTER 311 RESOLUTION on voice bots
BUILT THIS AGENT live, on LiveKit
AMAZON CONNECT VOICE AI 311, higher ed, SNAP
MULTI-TENANT AGENT PLATFORM guardrails on every call
FAST + HAIL-ETHIC frameworks I created
AWS SA, PROFESSIONAL plus AI Practitioner
TELEPHONY, SIP + WebRTC real-time comms
EXEC TO DEVELOPER I speak both
ONLY ORG-WIDE LIVE DEMOS at AWS Public Sector
A governed AI steward, built and run by Sarah Smith-Barry.
How it's built